Script Tile

This tile allows you to run a script/workflow inside a tile. This can be used for displaying an agents to do list, outstanding complaints or similar and allow the user to launch a script/workflow that will allow them to process the record.

This screen is split into two sections:

  • Settings: The 'Settings' section on the left is used to configure the tile. On the bottom there are 2 tabs:

    The Properties tab holds the tile settings, the most important of which are the following:

    A description of the tile as shown for the tile in the Tile Manager

    The number of “blocks” high the tile will be shown (a block is 100 pixels in height)

    Tthe number of “blocks” wide the tile will be shown (a block is 106 pixels in width)

    Tthe project the script is added to

    The ID of the script to be shown in the tile

    Once you have made your changes, click the icon in the toolbar to update the tile's appearance in the 'Preview' section.

    Note: To specify the script size for displaying in a tile without scroll bars the size needs to be based on the tile width and height you wish to show it in. The calculation is 100 + (110 * (number of tiles - 1)). So for a tile 2 wide by 3 high this will work out as a screen size of 210x320.

    Width : 100 + (110 * (2-1)) = 210

    Height : 100 + (110 * (3-1)) = 320

    Example: This is an example of a small script used to display active cases.

    The availability tab allows you to define the access levels, clients, projects, skills and users the tile will be available to once you have configured it. Initially it will only be visible to you.

  • Preview: The 'Preview' section on the right shows the actual tile as you make changes.