DNC tab

The Softdial Campaign Manager™ can clean a campaign's contact database against Do Not Call (DNC) lists.

Do Not Call (DNC) processing is enabled for every campaign. Every campaign has its own do not call list. This is managed by Softdial Campaign Manager™ Server. DNC lists are placed in a directory named DNC_Lists under the main Softdial Campaign Manager™ directory for the tenant.

Note: This operation is currently performed in advance of the running of a campaign, as part of its pre-processing. A future release of Softdial Campaign Manager™ will allow DNC lists to be checked against contact numbers as a campaign runs.

Softdial Campaign Manager™ can cross reference every number in your contact database against multiple DNC lists. Therefore, separate lists (such as country-wide, state-wide, company-specific and campaign-specific) can be mixed and matched as necessary for a given campaign.