Schedule tab
Through this tab you can schedule the current campaign. All displayed times are in local time zone of the Windows Server machine where Softdial Campaign Manager™ server is installed.
Use scheduler
To enable or disable scheduling for the current campaign, check or uncheck the Schedule running of this campaign checkbox.
Note: Scheduling is disabled by default when creating a new campaign.
The Softdial Campaign Manager™ scheduler has 2 events:
- start - will start the campaign if it is stopped
- stop - will stop the campaign if it is started
To set start or stop times for the campaign, double click a cell and modify the time accordingly. To disable a single event, set the time to 00:00:00.
Rules for scheduling
The following rules apply:
- A scheduled event may not be processed until up to 50 seconds after the specified time. This means that events for a single campaign spaced less than 50 seconds apart may not be processed.
- The scheduler requires a minimum of 2 events to operate. If it has 1 or 0 events, the scheduler will operate as though the scheduling is turned off for that campaign.
- After changing a campaign schedule, scheduler does not immediately act upon the schedule, i.e. the current state of the campaign remains unchanged. The scheduler will process the next pending event at the due time.
- After start of the Softdial Campaign Manager™ service, Scheduler processes the last event according to the current time. i.e. if the last event is a start event, the campaign will start running.
Scheduling and linked campaigns
The schedule applies to each individual campaign, i.e. a scheduled event will be processed for the individual campaign only. This allows you to schedule the use of separate number lists as you wish.
If you want to keep the same schedule for both link master and links, you should either
- enter the same schedules for each campaign, or
- make use of the template facility to duplicate the schedules.
Scheduled events performed on link and link master campaigns differ as follows:
| Campaign type | |||
|---|---|---|---|
| Link Master | Link | ||
| Scheduled event | Start | will start the link master only | will start the link. If the link master is not already started, the link master will start, too |
| Stop | will stop the link master only. Links will remain running | will stop the link only. The link master will remain running | |