List of Project Settings

The full list of the Infinity Project Settings is presented below:

Project Setting Description
AllowAddAttachment A Yes/No flag that is used to indicate whether or not the agents are able to add attachments to emails they create during the script
AllowChangeFrom A Yes/No flag that is used to indicate whether or not the agents are able to change the From address of emails they create during the script
AllowSelectAttachment A Yes/No flag that is used to indicate whether or not the agents are able to select from predefined attachments on emails they create during the script
Bcc The default BCC address to use when creating a new email
Cc The default CC address to use when creating a new email
From The default sender's Display Name to use when creating a new email
FromDisplay The default sender's address to use when creating a new email
ShowForward A Yes/No flag to indicate whether or not the agent sees the “forward” button when viewing an email
ShowReply A Yes/No flag to indicate whether or not the agent sees the “reply” button when viewing an email
ShowReplyAll A Yes/No flag to indicate whether or not the agent sees the “reply all” button when viewing an email
ShowTemplates A Yes/No flag to indicate whether or not the agent sees the template list when creating a new email
Subject The default Subject to use when creating a new email
To The default recipient's address to use when creating a new email
Project Setting Description
USESQLENCRYPTION A True/False flag to indicate whether or not the project database is using our SQL encryption routines
Project Setting Description
AllowDebugOptions ATrue/False flag that can be set to enable/disable the viewing of the debug and trace windows when running a script
AutoLoadMenuItem0-1 Allows you to specify a menu item to be automatically opened if an agent selected a skill linked to the project. This setting can be added multiple times.
AutoNew A Yes/No flag that indicates whether or not the script should create a new contact record when it is started
CallbackOther A Yes/No flag used to indicate agents are able to reschedule call backs to other users
CallbackOtherSkill A Yes/No flag used to indicate agents are able to reschedule call backs to other skills
CallbackPool A Yes/No flag used to indicate agents are able to reschedule call backs to the main pool of users
CallbackSkill A Yes/No flag used to indicate agents are able to reschedule call backs to their current skills
CallbackUser A Yes/No flag used to indicate agents are able to reschedule call backs to themselves
DefaultCallback Indicates who the call backs should be assigned to by default for callback outcomes i.e. POOl, SKILL, USER, OTHER
DefaultPhoneColumn

Comma separated list of database fields that hold phone numbers. Any relevant field in pContacts or pContactsExtra (e.g. Con_Phone5, ConExt_PrimaryNumber, ConExt_SpouseNumber, etc.) can be included.

When using Infinity to drive the 'get next'/calling process then the script will try the next defined phone column automatically, so long as a No Answer/Unobtainable type response is returned when a 'Make Call' command is issued. If the agent hang up himself, then auto dialling is stopped.

Note: In a Callmedia campaign this setting does not have any effect.
DefaultRecycle Indicates who the call backs should be assigned to by default for recycle outcomes i.e. POOl, SKILL, USER, OTHER
DelayComplete The number of seconds a call should be “held” before the final complete message is sent by the CTI layer
DocumentPath The default path for documents that are stored for the project. This can be a full UNC or pDocuments if they are to be stored in the database.
EmailAttachmentPath The default path for email attachments that are stored for the project. This can be a full UNC or pDocuments if they are to be stored in the database.
FORCECONTACTRECORD

If set to Y then it will not allow scripts to move beyond the 1st screen unless a contact record is loaded
MaxAttempts

The maximum number of call attempts that can be recorded for a contact before the record is automatically flag as having reached the max call attempts:

  • Value 1 = number of attempts to allow
  • Value 2 = code to set on record if reached
MaxAttemptsCallback

The maximum number of “callback” call attempts that can be recorded for a contact before the record is automatically flag as having reached the max call attempts:

  • Value 1 = number of attempts to allow
  • Value 2 = code to set on record if reached
MaxAttemptsRecycle

The maximum number of “recycle” call attempts that can be recorded for a contact before the record is automatically flag as having reached the max call attempts:

  • Value 1 = number of attempts to allow
  • Value 2 = code to set on record if reached
MaxTasks The maximum number of tasks tabs the agent can have open at any one time
PresentedCLI This is the default CLI that should be presented to customers when the CTI layer makes an outbound dial for the project
Project Setting Description

SearchColumn1-6

When using the standard search screen this allows you to define a database column that can be searched:

  • Value 1 = Friendly Name
  • Value 2 = Database field

This setting can be added multiple times.

SearchHeader1-4

When using the standard search screen this allows you to define a column in the search results grid:

  • Value 1 = Friendly Name
  • Value 2 = Database field
  • Value 3 = formatting info in form width/layout, where width = size of column and layout = either STANDARD or FILL to describe how the column looks

This setting can be added multiple times.

Project Setting Description

AllowInUseContinue

 A Yes/No flag that determines if a user sees the “Continue” button when running a script and the contact record they are trying to load is already in use

AllowInUseExit

 A Yes/No flag that determines if a user sees the “Exit” button when running a script and the contact record they are trying to load is already in use

AllowInUseReCheck

 A Yes/No flag that determines if a user sees the “Re-Check” button when running a script and the contact record they are trying to load is already in use

AutoCheckInterval

 The time, in seconds, that the system will wait before automatically rechecking to see if the record is now free
Project Setting Description
item Description of target i.e. UAT

Value1

 Console WCF URL

Value2

 Username to use when connecting to WCF
Value3 Password for username
Project Setting Description

Filter1-6

Used to provide custom data to be shown in the reporting filters (used to override or instead of project splits):

  • Value 1 = Friendly Name
  • Value 2 = Type of data either SQL or LIST
  • Value 3 = if type is SQL then this is the query to return data. If type is LIST then this is a comma separated list if items.

USERS

 Allows you to provide a custom SQL command to retrieve the list of users for the reporting user filter. Query needs to return ID, CODE and NAME fields.