Workflow Engine is the perfect tool for providing the agent with a simple, intuitive interface for processing customer interactions, regardless of the channel.
The interface can be configured to guide the agents step-by-step through a process, or built to allow them the freedom to roam between different areas of the customer journey, capturing and updating data as required.
Managed interface
It provides a managed interface for delivering simple and complex scripts without requiring a developer.
- Simple drag and drop screen design
- Powerful graphical function builder
- Link scripts together to simplify builds
- Inbuilt debug and trace windows for use when testing scripts
- Version control, auditing, feedback, permissions
Easy creation
It easily create interfaces to handle compliance verbatim, data entry or workflow scripting guides
- Generate script documentation: comments, screen shots, function logic
- Create interfaces to help supervisors manage the data
Platform enhancement
Enhance your existing platform by incorporating Workflow Engine.
- Reduce the delivery cost
- Reduce the delivery time
- Reduce the on-going maintenance overhead
WinForms based solution
The solution is based on a WinForms .NET Framework 4.5 set of controls.
- Extend the interface using standard .NET usercontrols, allowing you to build a custom User Interface to front any "process" that the control is performing, which cannot be achieved when using the normal designer controls.
- Extend the interface by creating a custom DLL containing functions and routines specific to your campaign. These new functions will be accessible inside Function Builder and look like standard commands which can then be dragged and dropped into your routine.