CTI Servers

Through this screen you can add and configure the Computer Telephony Integration (CTI) servers of external telephony providers used in the Infinity projects.

To access the CTI Server editor, select the following menu options:

The CTI Server editor will now appear on an editing tab. The left-hand side of the screen is a list of all the currently defined CTI Server records and the right-hand side of the screen contains the editing panel.

Actions

The following actions are available through the icons on the toolbar:

Icon	Description
	Adds a new CTI Server by providing the required Settings
	Modify the Settings of the selected CTI Server
	Remove the selected CTI Server from the system
	Selecting this displays the inactive CTI Servers in the list.
	Makes permanent your changes on CTI Server's parameters

Settings

• Active (checkbox): When checked the server is active
• Description: The descriptive name for this CTI Server record
• Vendor: The name of the telephony provider
• Object: The internal reference of the CTI Server DLL
• CTI Server Address/ Port: Settings that tell Infinity where it can find the CTI Server on the network
• Is Recorder (checkbox): When checked it indicates that the CTI toolbar has Recorder toolbar integrated at the same time (should be unchecked if 'Is CTI' is unchecked).

• Is CTI (checkbox): This is used to distinguish between "Real" (when checked) and "Manual" (when unchecked) telephony.

  Note: In "Real" telephony the CTI toolbar is connected to a real CTI Server. It is the most accurate method as all CTI actions can be automated via the toolbar. In "Manual" telephony there is a fake toolbar which doesn't actually control the telephone. The agent must dial/answer manually the telephone and CTI states and statistics are approximative.

• Lookup Logon (checkbox): This should be checked. Otherwise the server will not be available for editing the list on the user profile.

Tabs