Permission Categories A to C

Note: Most of the permission categories contain multiple permissions. The number within the parentheses next to each category denotes the number of the available permissions for the category.

Also if none of a category's permissions is available to a user, then this category's linked menu item(s) will be hidden from him in the Console.

 

Linked menu item: Global> Users/Security> Permissions

Permission Code Title Description Notes
ACCESSEXTRA_ADDCUSTOM Add Custom Access Extra Allows adding custom permissions which can be called inside scripts and defined using script functions  
ACCESSEXTRA_ALLOCATEALL Allocate All Access Extra Allows a user to allocate permissions to other users Linked menu item: Global> Users/Security> Users
ACCESSEXTRA_RUN Run Access Extra Allows running the permissions interface through a script  

Linked menu item: Global> Users/Security> Access Levels

Permission Code Title Description Notes
ACCESSLEVEL_ADD Add Access Level Allows creating a new access level  
ACCESSLEVEL_ALLOCATE Allocate Access Level Allows allocating an access level to a user Linked menu item: Global> Users/Security> Users
ACCESSLEVEL_DELETE Delete Access Level Allows removing an access level  
ACCESSLEVEL_EDIT Edit Access Level Allow modifying an access level  
ACCESSLEVEL_VIEW View Access Levels Allows viewing access levels  

Linked menu item: Global> Users/Security> Users

Permission Code Title Description Notes
ADDRESS_ADD Add Address Allows adding an address to a user's record  
ADDRESS_EDIT Edit Address Allows you modifying an address in a user's record  

Linked menu item: Global> Database> Archive

Permission Code Title Description Notes
ARCHIVE_ADD Add Archive Allows creating a new archive task  
ARCHIVE_DELETE Delete Archive Allows removing an archive task  
ARCHIVE_EDIT Edit Archive Allows modifying an archive task  
ARCHIVE_RUN Run Archive Allows running an archive task  
ARCHIVE_VIEW View Archive Allows viewing archive tasks  

Linked menu item: Global> Telephony> Break Codes

Permission Code Title Description Notes
AUXCODE_ADD Add Aux Code Allows adding a new break code group  
AUXCODE_DELETE Delete Aux Code Allows removing a break code group  
AUXCODE_EDIT Edit Aux Code Allows modifying a break code group  
AUXCODE_VIEW View Aux Codes Allows viewing break code groups  

Linked menu item: Global> Telephony> Do not call

Permission Code Title Description Notes
BARREDLIST_ADD Add Barred List Allows creating a new 'do not call' list  
BARREDLIST_ALLOCATENUMBER Allocate Number To Barred List Allows adding telephone numbers to a 'do not call' list  
BARREDLIST_ALLOCATEPROJECT Allocate Project To Barred List Allows linking the 'do not call' list with one or more projects  
BARREDLIST_DELETE Delete Barred List Allows removing a 'do not call' list  
BARREDLIST_EDIT Edit Barred List Allows modifying a 'do not call' list  
BARREDLIST_RUN Run Barred List Check Allows performing a comparison between a project and a 'do not call' list  
BARREDLIST_VIEW View Barred Lists Allows viewing 'do not call' lists  

Linked menu item: Messaging> Broadcast> Messenger

Permission Code Title Description Notes
GATEWAY_MESSENGERSENDALL Send Message To All Allows sending messages to all clients  
GATEWAY_MESSENGERSENDANYREPORTINGTEAM Send Message To Any Reporting Team Allows sending messages to all reporting teams  
GATEWAY_MESSENGERSENDANYUSER Send Message To Any User Allows sending messages to every Infinity user  
GATEWAY_MESSENGERSENDCLIENT Send Message To Client Allows sending messages to specific clients  
GATEWAY_MESSENGERSENDMYUSERS Send Message To My Users Allows sending gateway messages to “mapped” users based on Supervisor Mappings Linked menu item: Global> Users/Security> Supervisor Mappings
GATEWAY_MESSENGERSENDPROJECT Send Message To Project Allows sending messages to specific projects  
GATEWAY_MESSENGERSENDREPORTINGTEAM Send Message To Reporting Team Allows sending messages to specific reporting teams  
GATEWAY_MESSENGERSENDSKILL Send Message To Skill Allows sending messages to specific skill  

Linked menu item: Project> Data Management> Manage Callbacks

Permission Code Title Description Notes
CBACK_DEALLOCATE Allow Deallocating Callbacks Allows deallocating callbacks from any current skills and users Deallocated records can be called by anyone with permission on the task type
CBACK_DELETE Allow Deleting Callbacks Allows marking callback records as deleted Deleted records are not removed from client or history data
CBACK_REALLOC_NEW Allow Resetting Callbacks To New Allows changing the callback's record type so it is treated as a new record  
CBACK_REALLOC_POOL Allow Resetting Callbacks To Pool Allows deallocating callbacks from any users or teams Anyone with the correct task type is able to get these calls
CBACK_REALLOC_SKILL Allow Resetting Callbacks To Another Skill Allows reallocating callbacks to a different skill  
CBACK_REALLOC_USER Allow Resetting Callbacks To User Allows reallocating callbacks to a different user for a selected skill  
CBACK_SEARCH Allow Callback Searching Allows using the callback filtering functionality  
CBACK_UPDATE_PRIORITY Allow Updating Callback Priority Allows changing the callbacks' priority  
CBACK_UPDATE_RESULTTYPE Allow Updating Callback Type Enables changing the type of the callback (New, Callback, Recycle, Complete) Buttons “Reset to fresh” (type 0) and “Delete” (type 3) are enabled
CBACK_UPDATE_TIME Allow Updating Callback Time Allows defining a specific date and time for the callbacks  
CBACK_UPDATE_TIMEPERIOD Allow Updating Callback Time Period Allows moving callbacks in time (by minutes, hours, days, weeks, months or years).  
CBACK_VIEW Allow Viewing Callbacks Allows viewing callbacks  

Linked menu item: Project> Call Setup> Callback Periods

Permission Code Title Description Notes
CALLBACKPERIOD_ADD Add Callback Period Allows adding a new callback period  
CALLBACKPERIOD_ALLOCATE Allocate Callback Period Allows linking time periods with week periods, or linking week periods with time periods by enabling the relevant checkboxes  
CALLBACKPERIOD_DELETE Delete Callback Period Allows removing a callback period  
CALLBACKPERIOD_EDIT Edit Callback Period Allows modifying a callback period  
CALLBACKPERIOD_VIEW View Callback Periods Allows viewing callback periods  

Linked menu item: Project> Call Setup> Calling Rules

Permission Code Title Description Notes
CALLINGRULE_ADD Add Calling Rule Allows adding a new calling rule  
CALLINGRULE_DELETE Delete Calling Rule Allow removing a calling rule  
CALLINGRULE_EDIT Edit Calling Rule Allows modifying a calling rule  
CALLINGRULE_VIEW View Calling Rules Allows viewing calling rules  

Linked menu item: Project> Call Setup> Call Outcomes

Permission Code Title Description Notes
CALLRESULT_ADD Add Call Result Allows adding a new call outcome  
CALLRESULT_ADDSUBCODE Add Sub Call Result Allows adding a new subcode to a call outcome  
CALLRESULT_ALLOCATE Allocate Call Results Enables allocating call outcomes to skills (on the 3rd tab)  
CALLRESULT_DELETE Delete Call Result Allows removing a call outcome  
CALLRESULT_DELETESUBCODE Delete Sub Call Result Allows removing a subcode from a call outcome  
CALLRESULT_EDIT Edit Call Result Allows modifying a call outcome  
CALLRESULT_SYSTEM Call Result Show System Enables the "Show Internal" checkbox in the Options panel It displays (initially hidden) system Call Outcomes (e.g., SYS_DEAD, SYS_FASTBUSY) allowing you to amend them
CALLRESULT_UPDATESUBCODE Edit Sub Call Result Allows modifying a subcode of a call outcome  
CALLRESULT_VIEW View Call Results Allows viewing call outcomes  

Linked menu item: Project> Data Management> Calling Lists

Permission Code Title Description Notes
CALLSLIST_ADD Add Calls List Allows adding a new calls list  
CALLSLIST_ALLOCATE Allocate Calls List Enables the "Assign Records to list" button  
CALLSLIST_ALLOWSHOWCLOSED Allow Show Closed Enables the "Show Closed" checkbox  
CALLSLIST_CLEARINUSE_ALL Clear All In Use Enables the "Clear All" button Linked menu item: Project> Data Management> Locked Records
CALLSLIST_CLEARINUSE_ERRORS Clean In Use Errors Enables the "Clear" button Linked menu item: Project> Data Management> Locked Records
CALLSLIST_CLEARINUSE_SINGLE Remove In Use Record Enables the right-click option Linked menu item: Project> Data Management> Locked Records
CALLSLIST_DELETE Delete Calls List Allows removing a calls list  
CALLSLIST_EDIT Edit Calls List Allows modifying a calls list  
CALLSLIST_MANAGE Manage Calls List Allows Pause/ Resume functionality  
CALLSLIST_RECYCLE Recycle Calls List Enables the "Recycle" button for resetting all pending recycled calls to “fresh” (uncalled) status  
CALLSLIST_VIEW View Calls Lists Allows viewing calls lists  

Linked menu item: Messaging> Chat> Start Chat

Permission Code Title Description Notes
CHAT_ALL Chat All Allows chatting all users  
CHAT_REPORTINGTEAM Chat Reporting Team Allows chatting users of the same reporting team  
CHAT_TLM_TEAMLEADERS Chat TLM Team Leaders Allows chatting Supervisor users  
CHAT_TLM_USERS Chat TLM Users Allows chatting users of the same team  

Linked menu item: Global> Client/Project> Clients

Permission Code Title Description Notes
CLIENT_ADD Add Client Allows adding a new client  
CLIENT_DELETE Delete Client Allows removing a client  
CLIENT_EDIT Edit Client Allows modifying a client  

Linked menu item: Contact Manager> Contact Manager> Select Skill

Permission Code Title Description Notes
CMGR_AUTOSELECTSKILL Auto Select Skill minaccesslevel With this permission Console will automatically load the 'Pick Skill' form after login This eliminates the need for the agents to go into the Select Skill menu option
CMGR_GETNEXTTASK Show Get Next Task minaccesslevel This adds a “Get Next Task” button to the CTI toolbar, so that the agent can “request” a task during Wait status If not, then the agent must wait to be auto-allocated a task
CMGR_OPENRECORDING OpenRecording CMGR minaccesslevel This is checked during scripting, and is linked to the OPENRECORDING script function  
CMGR_PICKSKILL Pick Skill minaccesslevel Allows opening the contact manager (from tile, from CTI toolbar, etc.) and enables the console option to pick a skill and open CTI toolbar In a standard setup (with CTI toolbar) CMGR_PICKSKILL is sufficient
CMGR_TASKRUNNER TaskRunner CMGR minaccesslevel Allows opening the contact manager (from tile, from CTI toolbar, etc.) without need to open CTI toolbar In a backoffice setup (e.g. email only) CMGR_TASKRUNNER is sufficient

Linked menu item: Contact Manager> Contact Manager> Hot Lists

Permission Code Title Description Notes
CMGR_QUERYCARD Query Card minaccesslevel Enable the "Hot Lists” menu option  

Linked menu item: Global> General> Code Snippets

Permission Code Title Description Notes
CODESNIPPET_ADD Add Code Snippet Allows adding a new code snippet  
CODESNIPPET_DELETE Delete Code Snippet Allows removing a code snippet  
CODESNIPPET_EDIT Edit Code Snippet Allows modifying a code snippet  
CODESNIPPET_VIEW View Code Snippets Allows viewing code snippets  

Linked menu item: Global> Components> Manage

Permission Code Title Description Notes
COMPONENT_ADD Add Component Allows mapping a new Generic Control into the system  
COMPONENT_DELETE Delete Component Allows removing a Generic Control  
COMPONENT_EDIT Edit Component Allows modifying a Generic Control  
COMPONENT_TEST Test Component Allows testing a Generic Control for data input and output

Linked menu item: Global> Components> Test Harness
COMPONENT_VIEW View Components Allows viewing Generic Controls  

Linked menu item: (multiple)

Permission Code Title Description Notes
CONSOLE_SHOWSHORTCUTS Show Console Shortcuts Enables the 'Shortcuts' menu option Linked menu item: Shortcuts
CONSOLE_SHOWTOOLS Show Console Tools Enables the 'Settings' menu option Linked menu item: Settings

Linked menu item: Global> Telephony> CTI Servers

Permission Code Title Description Notes
CTI_ADD Add CTI Server Allows adding a new CTI server  
CTI_DELETE Delete CTI Server Allows removing a CTI server  
CTI_EDIT Edit CTI Server Allows modifying a CTI server  
CTI_VIEW View CTI Servers Allows viewing CTI servers  

Linked menu item: Project> Script> Custom Scripts

Permission Code Title Description Notes
CUSTOMSCRIPTRUNNER_RUN Use Custom Script Runner Enables the corresponding menu item for running scripts of type 3