Permission Categories S to W

Note: Most of the permission categories contain multiple permissions. The number within the parentheses next to each category denotes the number of the available permissions for the category.

Also if none of a category's permissions is available to a user, then this category's linked menu item(s) will be hidden from him in the Console.

 

Linked menu item: Project> (your project)> Scripts> Designer

Permission Code Title Description Notes
SD_BROWSER_ADD Add Browser Allows adding browser controls to a screen  
SD_BROWSER_DELETE Delete Browser Allows deleting browser controls from a screen  
SD_BROWSER_EDIT Edit Browser Allows modifying browser controls on a screen  
SD_BUTTON_ADD Add Button Allows adding button controls to a screen  
SD_BUTTON_DELETE Delete Button Allows deleting button controls from a screen  
SD_BUTTON_EDIT Edit Button Allows modifying button controls on a screen  
SD_CHECKBOX_ADD Add Checkbox Allows adding checkbox controls to a screen  
SD_CHECKBOX_DELETE Delete Checkbox Allows deleting checkbox controls from a screen  
SD_CHECKBOX_EDIT Edit Checkbox Allows modifying checkbox controls on a screen  
SD_CHECKEDLISTBOX_ADD Add Checked Listbox Allows adding checked listbox controls to a screen  
SD_CHECKEDLISTBOX_DELETE Delete Checked Listbox Allows deleting checked listbox controls from a screen  
SD_CHECKEDLISTBOX_EDIT Edit Checked Listbox Allows modifying checked listbox controls on a screen  
SD_COMBOBOX_ADD Add Combobox Allows adding combobox controls to a screen  
SD_COMBOBOX_DELETE Delete Combobox Allows deleting combobox controls from a screen  
SD_COMBOBOX_EDIT Edit Combobox Allows modifying combobox controls on a screen  
SD_DATAGRID_ADD Add Datagrid Allows adding datagrid controls to a screen  
SD_DATAGRID_DELETE Delete Datagrid Allows deleting datagrid controls from a screen  
SD_DATAGRID_EDIT Edit Datagrid Allows modifying datagrid controls on a screen  
SD_DATEPICKER_ADD Add Date Picker Allows adding date picker controls to a screen  
SD_DATEPICKER_DELETE Delete Date Picker Allows deleting date picker controls from a screen  
SD_DATEPICKER_EDIT Edit Date Picker Allows modifying date picker controls on a screen  
SD_DATETIME_ADD Add Date Time Allows adding date-time controls to a screen  
SD_DATETIME_DELETE Delete Date Time Allows deleting date-time controls from a screen  
SD_DATETIME_EDIT Edit Date Time Allows modifying date-time controls on a screen  
SD_EXPANDTEXT_ADD Add Expander Allows adding expand text controls to a screen  
SD_EXPANDTEXT_DELETE Delete Expander Allows deleting expand text controls from a screen  
SD_EXPANDTEXT_EDIT Edit Expander Allows modifying expand text controls on a screen  
SD_GENERICCONTROL_ADD Add Generic Control Allows adding generic controls to a screen  
SD_GENERICCONTROL_DELETE Delete Generic Control Allows deleting generic controls from a screen  
SD_GENERICCONTROL_EDIT Edit Generic Control Allows modifying generic controls on a screen  
SD_GROUPBOX_ADD Add Groupbox Allows adding groupbox controls to a screen  
SD_GROUPBOX_DELETE Delete Groupbox Allows deleting groupbox controls from a screen  
SD_GROUPBOX_EDIT Edit Groupbox Allows modifying groupbox controls on a screen  
SD_HOTSPOT_ADD Add Hotspot Allows adding hotspot controls to a screen  
SD_HOTSPOT_DELETE Delete Hotspot Allows deleting hotspot controls from a screen  
SD_HOTSPOT_EDIT Edit Hotspot Allows modifying hotspot controls on a screen  
SD_IMAGE_ADD Add Image Allows addingn image controls to a screen  
SD_IMAGE_DELETE Delete Image Allows deletingn image controls from a screen  
SD_IMAGE_EDIT Edit Image Allows modifyingn image controls on a screen  
SD_IMAGEFLIP_ADD Add ImageFlip    
SD_IMAGEFLIP_DELETE Delete ImageFlip    
SD_IMAGEFLIP_EDIT Edit ImageFlip    
SD_INFOTIP_ADD Add InfoTip Allows addingn infotip controls to a screen  
SD_INFOTIP_DELETE Delete InfoTip Allows deletingn infotip controls from a screen  
SD_INFOTIP_EDIT Edit InfoTip Allows modifyingn infotip controls on a screen  
SD_LABEL_ADD Add Label Allows adding label controls to a screen  
SD_LABEL_DELETE Delete Label Allows deleting label controls from a screen  
SD_LABEL_EDIT Edit Label Allows modifying label controls on a screen  
SD_LISTBOX_ADD Add Listbox Allows adding listbox controls to a screen  
SD_LISTBOX_DELETE Delete Listbox Allows deleting listbox controls from a screen  
SD_LISTBOX_EDIT Edit Listbox Allows modifying listbox controls on a screen  
SD_NUMERICSELECT_ADD Add Numeric Select Allows adding numeric selector controls to a screen  
SD_NUMERICSELECT_DELETE Delete Numeric Select Allows deleting numeric selector controls from a screen  
SD_NUMERICSELECT_EDIT Edit Numeric Select Allows modifying numeric selector controls on a screen  
SD_PANEL_ADD Add Panel Allows adding panel controls to a screen  
SD_PANEL_DELETE Delete Panel Allows deleting panel controls from a screen  
SD_PANEL_EDIT Edit Panel Allows modifying panel controls on a screen  
SD_RADIOBUTTON_ADD Add Radio Button Allows adding radio button controls to a screen  
SD_RADIOBUTTON_DELETE Delete Radio Button Allows deleting radio button controls from a screen  
SD_RADIOBUTTON_EDIT Edit Radio Button Allows modifying radio button controls on a screen  
SD_RICHTEXTBOX_ADD Add Rich Textbox Allows adding rich textbox controls to a screen  
SD_RICHTEXTBOX_DELETE Delete Rich Textbox Allows deleting rich textbox controls from a screen  
SD_RICHTEXTBOX_EDIT Edit Rich Textbox Allows modifying rich textbox controls on a screen  
SD_SCREEN_ADD Add Screen Allows adding new screen to a script  
SD_SCREEN_CHECK Screen Check Allows checking a script for any errors or inconsistencies  
SD_SCREEN_COPY Copy Screen Allows copying an existing screen to a new one with a different name  
SD_SCREEN_DELETE Delete Screen Allows removing a screen from a script  
SD_SCREEN_EDIT Edit Screen Allows modifying screen  
SD_SCREEN_IMPORT Import Screen Allows importing a screen from another script  
SD_SCREEN_ORDER Order Screen    
SD_SCREEN_SORT Screen Sort Allows sorting the screens alphabetically  
SD_SCRIPT_ADD Add Script Allows creating a new script  
SD_SCRIPT_AUDIT View Script Audit Allows auditing a script  
SD_SCRIPT_COPY Copy Script Allows copying an existing script to a new one with a different name  
SD_SCRIPT_DELETE Delete Script Allows removing a script  
SD_SCRIPT_EDIT Edit Script Allows modifying script  
SD_SCRIPT_EXPORT Export Script Allows exporting a script to an XML file  
SD_SCRIPT_FEEDBACK Feedback Script Allows logging feedback for scripts in build mode being tested  
SD_SCRIPT_IMPORT Import Script Allows importing a script from an XML file  
SD_SCRIPT_PRINT Print Script Allows exporting a script to a PDF or RTF file  
SD_SCRIPT_PROPERTIES Properties Script Allows accessing the script properties  
SD_SCRIPT_ROUTING Routing Script Allows viewing a visual representation of the screens' connections in a script  
SD_SCRIPT_TEST Test Script Allows testing your script  
SD_SCRIPT_UNLOCK Script Unlock Allows unlocking for editing a locked script  
SD_SCRIPT_VERSION Version Script Allows duplicating a script to create a new version  
SD_TABCONTROL_ADD Add Tab Control Allows adding tab controls to a screen  
SD_TABCONTROL_DELETE Delete Tab Control Allows deleting tab controls from a screen  
SD_TABCONTROL_EDIT Edit Tab Control Allows modifying tab controls on a screen  
SD_TABPAGE_ADD Add Tab Page Allows adding tab page to a tab controls  
SD_TABPAGE_DELETE Delete Tab Page Allows removing a tab page from a tab controls  
SD_TABPAGE_EDIT Edit Tab Page Allows modifying tab page in a tab controls  
SD_TEXTBOX_ADD Add Textbox Allows adding textbox controls to a screen  
SD_TEXTBOX_DELETE Delete Textbox Allows deleting textbox controls from a screen  
SD_TEXTBOX_EDIT Edit Textbox Allows modifying textbox controls on a screen  
SD_TIMER_ADD Add Timer Allows adding timer controls to a screen  
SD_TIMER_DELETE Delete Timer Allows deleting timer controls from a screen  
SD_TIMER_EDIT Edit Timer Allows modifying timer controls on a screen  
SD_USE_ENCRYPTION Use Encryption Allows enabling/disabling the use of the encrypt/decrypt script commands  
SD_WEBSERVICE_ADD Add Webservice Allows adding webservice controls to a screen  
SD_WEBSERVICE_DELETE Delete Webservice Allows deleting webservice controls from a screen  
SD_WEBSERVICE_EDIT Edit Web service Allows modifying webservice controls on a screen  

Linked menu item: Project> (your project)> Script> Script Runner

Permission Code Title Description Notes
SCRIPTRUNNER_RUN Use script runner Enables the corresponding menu item for running back-office and admin scripts (type 4) The available projects are automatically filtered, but within each project there is currently no way to restrict the available scripts. A user will automatically see ALL scripts for HIS projects

Linked menu item: Project> (your project)> Dialler> List Manager

Permission Code Title Description Notes
SDLSTMGR_ADD Add SD List Allows adding calling lists for dialler campaigns  
SDLSTMGR_EDIT Edit SD List Allows modifying calling lists for dialler campaigns  

Linked menu item: Project> (your project)> Call Setup> Skills

Permission Code Title Description Notes
SKILL_ADD Add Skill Allows adding new Infinity skills  
SKILL_DELETE Delete Skill Allows removing Infinity skills  
SKILL_EDIT Edit Skill Allows modifying Infinity skills  
SKILL_MAPDTN Map DTN To Skill Allows assigning DNIS to skills  
SKILL_MAPTASK Map Task To Skill Allows assigning task(s) to skills  
SKILL_MAPUSER Map User To Skill Allows assigning user(s) to skills  
SKILL_VIEW View Skills Allows viewing Infinity skills  

Linked menu item: Global> Users/Security> Skill Groups

Permission Code Title Description Notes
SKILLGROUP_ADD Add Skill Group Allows adding new skill groups  
SKILLGROUP_DELETE Delete Skill Group Allows removing skill groups  
SKILLGROUP_EDIT Edit Skill Group Allows modifying skill groups  
SKILLGROUP_MAPSKILL Map Skill To Skill Group Allows assigning skills to skill groups  
SKILLGROUP_MAPUSER Map User To Skill Group Allows assigning users to skill groups  
SKILLGROUP_VIEW View Skill Groups Allows viewing skill groups  

Linked menu item: Reporting> Global> Realtime> Gateway Live or Reporting> (your project)> Realtime> Gateway Live

Permission Code Title Description Notes
LIVE_REMOTE_ADMINISTRATION Remote Administration Allows monitoring the agent screen  
SUPERVISION_SILENTMONITORING Silent Monitor Allows listening to an Extension/CTI logon of an agent  

Linked menu item: Help/Support

Permission Code Title Description Notes
SUPPORT_SHOWLINK Show Support Link Enables the documentation and support menu item  

Linked menu item: Global> General> Settings

Permission Code Title Description Notes
SYSTEMSETTING_ADD Add System Setting Allows adding global settings  
SYSTEMSETTING_DELETE Delete System Setting Allows removing global settings  
SYSTEMSETTING_EDIT Edit System Setting Allows modifying global settings  
SYSTEMSETTING_VIEW View System Settings Allows viewing global settings  

Linked menu item: Project> (your project)> Database> Tables

Permission Code Title Description Notes
TABLE_ADD Add Table Allows creating a new user-defined table  
TABLE_ADDCOLUMN Add Column Allows creating a new table field  
TABLE_DEFINERETURNEDCOLUMNS Define Returned Columns Allows you to choose the tables to be loaded to return columns from  
TABLE_DELETE Delete Table Allows removing a table  
TABLE_DELETECOLUMN Delete Column Allows removing a table field  
TABLE_EDIT Edit Table Allows modifying a table  
TABLE_EDITCOLUMN Edit Column Allows modifying a table field  
TABLE_ENCRYPTION Encrypt Table Allows you to perform SQL Side encryption/ decryption on tables  
TABLE_VIEW View Tables Allows viewing the existing user-defined tables  

Linked menu item: Project> (your project)> Call Setup> Task Types

Permission Code Title Description Notes
TASKTYPE_ADD Add Task Type Allows adding task types  
TASKTYPE_DELETE Delete Task Type Allows removing task types  
TASKTYPE_EDIT Edit Task Type Allows modifying task types  
TASKTYPE_VIEW View Task Types Allows viewing task types  

Linked menu item: Global> Users/Security> Supervisor Mappings

Permission Code Title Description Notes
TEAMLEADER_ADDALL Add User Mapping To All Allows changing the mappings for ALL users E.g. for a project manager
TEAMLEADER_ADDSELF Add User Mapping To Self Allows changing the mappings for yourself E.g.for a supervisor
TEAMLEADER_VIEWALL View All User Mappings Allows viewing all user mappings  

Linked menu item: Project> (your project)> Scripts> Templates

Permission Code Title Description Notes
TEMPLATE_ADD Add Control Template Allows adding script templates  
TEMPLATE_DELETE Delete Control Template Allows removing script templates  
TEMPLATE_EDIT Edit Control Template Allows modifying script templates  
TEMPLATE_VIEW View Control Templates Allows viewing script templates  

Linked menu item: Global> Tiles> Tile Manager

Permission Code Title Description Notes
TILE_ADD_ACCEPT Add Accept Tile Allows adding Accept tiles into pages  
TILE_ADD_BROWSERTILE Add Browser Tile Allows adding Browser tiles into pages  
TILE_ADD_DASHBOARDTILE Add Dashboard Tile Allows adding Dashboard tiles into pages  
TILE_ADD_GATEWAYPIE Add Gateway Pie Tile Allows adding Gateway Pie tiles into pages  
TILE_ADD_GATEWAYTABLE Add Gateway Table Tile Allows adding Gateway Table tiles into pages  
TILE_ADD_GENERICTILE Add Generic Control Tile Allows adding Generic Control tiles into pages  
TILE_ADD_KPICHART Add KPI Chart Tile Allows adding LPI Chart tiles into pages  
TILE_ADD_MEDIATILE Add Media Tile Allows adding Media tiles into pages  
TILE_ADD_POLL Add Poll Tile Allows adding Poll tiles into pages  
TILE_ADD_QUERYCOUNT Add Query Count Tile Allows adding Query Count tiles into pages  
TILE_ADD_RICHTEXT Add Rich Text Tile Allows adding Rich Text tiles into pages  
TILE_ADD_SCRIPTTILE Add Script Tile Allows adding Script tiles into pages  
TILE_ADD_TEXT Add Text Tile Allows adding Text tiles into pages  
TILE_ADD_USERACTIVITYBARCHART Add User Activity Bar Chart Tile Allows adding Activity Bar Chart tiles into pages  
TILE_ADD_USERACTIVITYCOUNT Add User Activity Count Tile Allows adding User Activity Count tiles into pages  
TILE_ADD_USERACTIVITYTABLE Add User Activity Table Tile Allows adding User Activity Table tiles into pages  
TILE_ADD_USERACTIVITYTARGET Add User Activity Target Tile Allows adding User Activity Target tiles into pages  
TILE_ADDPAGE Add Tile Page Allows adding new tile pages for hosting tiles  
TILE_DELETE_ACCEPT Delete Accept Tile Allows removing Accept tiles from pages  
TILE_DELETE_BROWSERTILE Delete Browser Tile Allows removing Browser tiles from pages  
TILE_DELETE_DASHBOARDTILE Delete Dashboard Tile Allows removing Dashboard tiles from pages  
TILE_DELETE_GATEWAYPIE Delete Gateway Pie Tile Allows removing Gateway Pie tiles from pages  
TILE_DELETE_GATEWAYTABLE Delete Gateway Table Tile Allows removing Gateway Table tiles from pages  
TILE_DELETE_GENERICTILE Delete Generic Control Tile Allows removing Generic Control tiles from pages  
TILE_DELETE_KPICHART Delete KPI Chart Tile Allows removing LPI Chart tiles from pages  
TILE_DELETE_MEDIATILE Delete Media Tile Allows removing Media tiles from pages  
TILE_DELETE_POLL Delete Poll Tile Allows removing Poll tiles from pages  
TILE_DELETE_QUERYCOUNT Delete Query Count Tile Allows removing Query Count tiles from pages  
TILE_DELETE_RICHTEXT Delete RichText Tile Allows removing Rich Text tiles from pages  
TILE_DELETE_SCRIPTTILE Delete Script Tile Allows removing Script tiles from pages  
TILE_DELETE_TEXT Delete Text Tile Allows removing Text tiles from pages  
TILE_DELETE_USERACTIVITYBARCHART Delete User Activity Bar Chart Tile Allows removing Activity Bar Chart tiles from pages  
TILE_DELETE_USERACTIVITYCOUNT Delete User Activity Count Tile Allows removing User Activity Count tiles from pages  
TILE_DELETE_USERACTIVITYTABLE Delete User Activity Table Tile Allows removing User Activity Table tiles from pages  
TILE_DELETE_USERACTIVITYTARGET Delete User Activity Target Tile Allows removing User Activity Target tiles from pages  
TILE_DELETEPAGE Delete Tile Page Allows removing tile pages  
TILE_EDIT_ACCEPT Edit Accept Tile Allows modifying Accept tiles in pages  
TILE_EDIT_BROWSERTILE Edit Browser Tile Allows modifying Browser tiles in pages  
TILE_EDIT_DASHBOARDTILE Edit Dashboard Tile Allows modifying Dashboard tiles in pages  
TILE_EDIT_GATEWAYPIE Edit Gateway Pie Tile Allows modifying Gateway Pie tiles in pages  
TILE_EDIT_GATEWAYTABLE Edit Gateway Table Tile Allows modifying Gateway Table tiles in pages  
TILE_EDIT_GENERICTILE Edit Generic Control Tile Allows modifying Generic Control tiles in pages  
TILE_EDIT_KPICHART Edit KPI Chart Tile Allows modifying LPI Chart tiles in pages  
TILE_EDIT_MEDIATILE Edit Media Tile Allows modifying Media tiles in pages  
TILE_EDIT_POLL Edit Poll Tile Allows modifying Poll tiles in pages  
TILE_EDIT_QUERYCOUNT Edit Query Count Tile Allows modifying Query Count tiles in pages  
TILE_EDIT_RICHTEXT Edit Rich Text Tile Allows modifying Rich Text tiles in pages  
TILE_EDIT_SCRIPTTILE Edit Script Tile Allows modifying Script tiles in pages  
TILE_EDIT_TEXT Edit Text Tile Allows modifying Text tiles in pages  
TILE_EDIT_USERACTIVITYBARCHART Edit User Activity Bar Chart Tile Allows modifying Activity Bar Chart tiles in pages  
TILE_EDIT_USERACTIVITYCOUNT Edit User Activity Count Tile Allows modifying User Activity Count tiles in pages  
TILE_EDIT_USERACTIVITYTABLE Edit User Activity Table Tile Allows modifying User Activity Table tiles in pages  
TILE_EDIT_USERACTIVITYTARGET Edit User Activity Target Tile Allows modifying User Activity Target tiles in pages  
TILE_TAKEOWNERSHIP Take Tile Ownership Allows taking ownership of tiles  
TILE_UPDATEPAGE Edit Tile Page Allows modifying tile pages  

Linked menu item: Global> Telephony> Transfer Numbers

Permission Code Title Description Notes
TRANSFERNUMBER_ADD Add Transfer Number Allows adding transfer numbers  
TRANSFERNUMBER_ALLOCATE Allocate Transfer Number Allows allocating transfer numbers to projects  
TRANSFERNUMBER_DELETE Delete Transfer Number Allows removing transfer numbers  
TRANSFERNUMBER_EDIT Edit Transfer Number Allows modifying transfer numbers  
TRANSFERNUMBER_VIEW View Transfer Numbers Allows viewing transfer numbers  

Linked menu item: Global> Users/Security> Users> Users

Permission Code Title Description Notes
USER_ADD Add User Allows adding new Infinity users  
USER_CHANGEDASHBOARD Change User Dashboard    
USER_CHANGEPASSWORD Change User Password Allows changing users' passwords  
USER_DELETE Delete User Allows removing users  
USER_EDIT Edit User Allows modifying users  
USER_EDITCTI Edit User CTI Logon Allows configuring the auto-logon details for CTI servers  
USER_UNLOCK Unlock User Allows unlocking locked out users (by too many failed login attempts)  
USER_VIEW View User Allows viewing Infinity users  

Linked menu item: Project> (your project)> Automation

Permission Code Title Description Notes
WORKFLOW_ADDPROCESS Add Workflow Process Allows adding workflow processes Submenu option: Workflow Process
WORKFLOW_ADDSTEP Add Workflow Step Allows adding workflow steps Submenu option: Workflow Step
WORKFLOW_DELETEPROCESS Delete Workflow Process Allows removing workflow processes Submenu option: Workflow Process
WORKFLOW_DELETESTEP Delete Workflow Step Allows removing workflow steps Submenu option: Workflow Step
WORKFLOW_EDITPROCESS Edit Workflow Process Allows modifying workflow processes Submenu option: Workflow Process
WORKFLOW_EDITSTEP Edit Workflow Step Allows modifying workflow steps Submenu option: Workflow Step
WORKFLOW_VIEW View Workflow Allows viewing workflows Submenu option: Workflow