What's New

Infinity 4.4.2 launches November 2016

In November 2016 the latest update of Infinity was released. Contact your account manager to upgrade your existing modules for free. Why upgrade? As well as new functionality, version 4.4.2 refines and improves on many existing features of Infinity. Here’s a quick taster of what’s been improved and what’s new since version 4.4.1:

Infinity 4.4.2 Major Changes:

The screen has been revamped as follows:

  • Script Groups help organise your scripts when you have a large number of them

  • You can search for keywords across your scripts

The following additions have been made:

  • Manually add Script Release Notes using the Feedback screen on the Designer

  • Force the capture of comments on every script save upon selecting one of the 3 new audit modes in the Script Properties

It is now possible to easily migrate scripts and lists between separate Infinity Systems.

Script & Screen watermarks can now be referenced from an image resource file.

Hot spots can respond to both keyboard and in focus appearance changes when tabbing around them.

  • Added ALLOWMOUSESCROLL property
  • (CREATEHISTORYRECORDWITHTIMINGS): Creates a history record with all the call timings up to this point, resets the script screen flow history and resets the script start time to now
  • (RESETSCREENHISTORY): Clears the history of screens visited during the running of the script
  • (RESETSCRIPTSTART): Resets the “script start time” to Now
  • (CREATENEWLETTER2): Allows you to create a letter from a template
  • (CREATENEWEMAIL2): Allows you to create an email from a template
  • (UPDATELEADHISTORYCALLOUTCOME): Replicates the corresponding command from "view data" module to update the history of a record
  • (CHANGEACTIVEPROJECT): Allows you to change the project that the script is running against
  •  (CTISETCLI): Tells CMGR that this number should be passed as the CLI to any dial commands raised by the script
  • REMOVEFROMDICTIONARY: The command has been modified to support wildcards for key(s) to be removed.
  • [SCRIPTDATEFORMAT]: Defines the date format string used by the system
  • [SCRIPTNOWFORMAT]: Defines the “now” format string used by the system
  • [SCRIPT_DICTIONARYEMPTYKEY]: Sets the return value for the dictionary commands if it is not able to locate a key
  • [SCRIPT_CAPTUREKEYPRESSFOR]:  Defines the keys to be handled by the GLOBAL_ONKEYPRESS global function as a comma separated list of keys
  • [SCRIPT_HOST]: Holds information on the “wrapper” that the engine is running in:
    • CMGR for contact manager or
    • SCRIPTRUNNER if running as a back office script

Import & Export now run in a separate tab window without having to edit the actual definition, thus reducing the risk of accidental changes to the definition.

(Importing data)

(Exporting data)

Support for the variables below is added in the Update tab: <IMPORTID>, <IMPORTNOTE>, <IMPORTFULLNOTE>, <IMPORTNAME>, <PROJECTID>, <FILENAME>, <JOBNAME>.

Support for Excel via DevExpress, therefore the server no longer needs Excel installed for exporting Infinity Project data to .xls or .xlsx formats.

Filtering has been taken from Reporting and applied to the View Data option under Data Management to make it easier to find customer records (Teams, Skills, Users etc).

Available with Callmedia CU40 as an API call with Avaya, silent listening to an Extension/CTI logon of an agent is now an Infinity option through the Reporting> Realtime> Real Time Gateway menu.

Added ability to create and edit within Infinity Console.

(Add User)

(Add Team)

(Add Campaign)

Added ability to set the CLI.

Added User & Team allocation.