What's New

Infinity 4.4 launches October 2015

In October 2015 we will be unveiling the latest version of Infinity. Contact your account manager to upgrade your existing modules for free in the new year. Why upgrade? As well as new functionality, version 4.4 refines and improves on many existing features of Infinity. Here’s a quick taster of what’s been improved and what’s new:

Infinity 4.4 Major Changes:

Infinity currently manages the allocation of individual permissions (eg USER_DELETE) to the individual User and/or Access Level. The drawback to this method is that there is no easy way to understand what is needed to perform individual functions like for example managing users.

Therefore this feature will enable a new way to group individual permissions as Roles, eg User Creator, Report Runner, Script Tester etc. These Roles will be allocated to User and/or Access Level.

Note: It does not prevent individual permissions from being allocated as before.

You can now group the Console menu by "Project Group" along with "Client" and "No Grouping". Also the Project and Reporting menu items are now wider to handle the display of longer Project Names.

Change the Default field type when adding a new field from VARCHAR to NVARCHAR and also added a System setting, DB_DEFAULT_COLUMN_TYPE, to control this default behaviour. Added both Time & Date data types to the selection list when adding a new field.

The data archiving process has been enhanced by adding the ability to use separate database for the archive tables.

The Do Not Call process has been improved to be able to remove barred numbers from existing CallsLists, therefore it is now possible to run the process on a regular basis.

Note: If you are using a Callmedia Dialer, it is also possible to check Callmedia calling lists against the Infinity barred number lists

When trying to open a locked script you will now be warned before the script is opened, and asked if you wish to continue.

You can now print & export a script, via the right-click menu, from the scripts summary screen without having to open it.

You can now initiate testing from a specific screen by using the 'Test From Here' option when designing a screen via the right-click menu.

These can be used to extend the capabilities of the script via the use of an external DLL whilst providing a standard Function Builder command block the designer can use within the script.

When adding new controls to a screen you will now be able to specify a “Style”, which when selected will set a number of properties on the control to the defined values. This allows you to define the standard look for each control beforehand and assign them at design time.

Should you then need to amend the style you can change it once in the Style Editor and then apply the changes from inside the Designer by clicking on the “Reapply Styles” button.

See Style Editor

The addition of a new property ACTASCHECKBOX allows you to make the Hotspot behave as a Checkbox, with an On/Checked and Off/Unchecked state. You are then able to define how the control looks in each state by adjusting a number of visual properties such as forecolour, background colour, opacity and curved corners.

You are now able to display an Image based on the value of a column. For example when selecting an image based on the age.

will display as

This is a new control

  • The fonts used to produce the document can now be specified via the “Settings” menu.

  • Open document once produced – if checked this will open the document using the default viewer for the document type.

  • Images section - this allows you to include an image in the header of the document pages.

  • Show project logo - this allows you to the add the project logo to the front page.

  • We now include the script version number and version of Script Designer that was used to produce the file.

  • The window can now be resized.

  • The information windows, shown when double-clicking on a trace line, can now be resized.

  • The Variables now have a context menu allowing you to copy the variable name and value to the clipboard.

The Script Engine can be extended by creating a custom DLL that contains functions and routines specific to your campaign. These new functions will be accessible inside Function Builder and look like standard commands that can be dragged and dropped on to the function.

This enables a developer to build and deploy both complex integrations and simple functions, which can then be easily used by the person building the Script interface by using the function blocks.

  • Salesforce
  • MS CRM
  • Bank Validation
  • Postcode lookup
  • UiPath Robotic Automation

Support for any new functions provided by this method will be shown in the toolbox as normal functions and variables.

Example: Salesforce

Functions can be grouped and then expanded to see the individual functions

See Engine Extension Dlls

This section provides detailed descriptions of the changes to the Function Builder interface.

You can now easily search for function blocks, data fields and variables by typing in a keyword. These can then be used to build your function logic.

Note: We have renamed the main group Script to now be called Engine. In addition we have moved a handful of blocks between Action and Engine to correct some inconsitencies.

Data Fields are now grouped by Table name, allowing you to drill through to display and then select the fields.

Sections containing a large number of Blocks have an additional grouping to help categorise them. The most common blocks in each section are repeated outside the grouping block for speed of use.

The context menu for IF..ENDIF and IF..ELSE..ENDIF blocks allow you to quickly convert them.

The context menu for Operators allows you to quickly convert them.

All standard variables now use the [name] notation.

We have added a new properties editor that allows you to configure multiple properties. This is used but the Update table [ ] set fields [ ] block and also in the extended functions where you interface to complex data classes.

The editor window can now be resized. When you move the mouse to the edge it will change to an arrow, if you then hold the left mouse button down you will be able to resize the editor window.

COMMENT : Allows you to add a comment to the function.

CALLFUNCTIONONMAIN : Allows you to call a function, that will be run on the main script screen, from a pop-up screen.

CHANGELIST : Allows you to change the list shown in a LISTBOX, COMBOBOX or CHECKEDLISTBOX.

ADDTODICTIONARY : This enables the creation and control of any number of KEY/VALUE pair Dictionaries at run time.

CLEARDICTIONARY : This clears the specified Dictionary

GETALLFROMDICTIONARY : This returns a list of all the values from the specified Dictionary, separated using the defined character(s)

GETFIRSTKEYFROMDICTIONARY : This returns the key name for the 1st item in the specified Dictionary. If there is no key to return, the value will be set to **NO KEYS**

GETNEXTKEYFROMDICTIONARY : This returns the key name for the next item in the specified Dictionary. If there is no key to return the value will be set to **NO KEYS**

GETFROMDICTIONARY : This returns the value of the specified key from the specified Dictionary

REMOVEFROMDICTIONARY : This will remove the KEY, and its associated VALUE, from the specified Dictionary

GETSELECTEDROW : This returns the row number of the selected row on the specified datagrid.

SETDATAGRIDFIELD : This will set the value of the specified column to a new value

ADDTOSCRIPTFLOW : This allows you to add information to the Script Flow XML

SHOWTOOLBAR : This allows you to show and hide the main script toolbar

REMOVEVARIABLE : Removes the specified variable from the script variable collection.

NEWTASK : This will raise an event to Console to start a new tab with the specified script, passing the contact ID that the script is to start with.

RUNSTARTACTIONONSCREEN : Runs the start of screen action for the specified screen 

OPENKBARTICLE : Opens the knowledge base viewer at the specified article.

OPENKB : Opens the knowledge base viewer at the specified category and sub-category.

OPENSCRIPTCURRENT : Opens the latest version of the named script

CHATGETVARIABLE : Get a variable from the Chat window and stores it in a script variable

CHATSETVARIABLE : Sets the specified Chat variable to the specified value

CHATSENDMESSAGE : Send the specified message to the Chat windows.

CREATENEWEMAIL : Opens the email creation screen with the selected template displayed, and populated with the current script data.

CREATENEWEMAILFOR : Opens the email creation screen with the selected template displayed, and populated with the current script data. You can additional specify the main contact ID, and a sub ID.

LOADEMAIL : Opens the email viewer for the specified email.

ADDFULFILMENT : Allows you to upload a document to the database or network depending on the project settings.

OPENFULFILMENT : Allows you to open a document that has been saved to pFulfilment.

PICKFULFILMENT : Will display a “File Open” dialog that will allow the user to select a file.

ADDATTACHMENT : Allows you to specify an attachment to automatically be included with the next email the agent creates

CLEARATTACHMENT : Clears the list of attachments that are to be added to the next email

OPENATTACHMENT : Allows you to open an email attachment, optionally specifying the directory it is to be saved to and a file name

OPENDOCUMENT : Allows you to open a document, optionally specifying its file name

SETEMAILCONFIG : Allows you to change the email config settings

DICTIONARYCONTAINS : Check to see if a Dictionary contains the specified key and return True or False accordingly.

HASPERMISSION : Check to see if user has the specified permission and return True or False accordingly.

ISPOPUPOPEN : Check to see if the specified pop-up screen is open and return True or False accordingly.

ISDEFINED : Check to see if the specified variable has been defined and return True or False accordingly.

CHECKDLLRESULTMSG : When calling an external DLL this condition will check the variable [SCRIPT_DLLRESULT]and, if the result starts with the specified value, will show a message to the user and allow the function to stop or continue running.

CHECKDLLRESULTFUN : When calling an external DLL this condition will check the variable [SCRIPT_DLLRESULT]and, if the result starts with the specified value, will call a function and allow the function to stop or continue running.

DELETECURRENTRECORD : Deletes the current record from the database for the specified table.

DELETERECORD : Deletes a record from the database for the specified table and condition.

DELETERECORDWHERE : Deletes a record from the database for the specified table where a field matches a condition.

CALLDATABASEPROCEDUREONOTHERDB : This will allow you to run SQL queries, SPs on the another database.

CALLDATABASEPROCEDUREWITHRESULT : This will allow you to run SQL queries, SPs on the another database, and return a single value back to the script.

GETUSERNAME : Obtains the name of a user from their ID or Logon code.

UPDATETABLEFIELDS : This will allow you to set the fields of a table record as a single command, rather than individual Set [ ] to [ ] commands.

CREATEEMAIL : This allows you to create a pEmail record with the values provided

CREATEFULFILMENT : This allows you to create a pFulfilment record for the specified letter and linked to the IDs provided

OPENRECORDING : This allows you to load the corresponding player for a recording entry.

CANCELCODECALL : This is used to cancel the showing of the code call screen, if used within the ONCODECALL function

UPDATECONTACTOUTCOME : This is used to update the contact record and create a history record with a specified outcome.

The name of the reporting team the agent is assigned to

The ID of the reporting team the agent is assigned to

Used to hold the result of external DLL function calls

Used to hold the ID of the history record – will only be available in script end

Used to hold any call notes that you want to save to the history record when the call is coded

IFthis variable is set to TRUE then each function called will be added to the script flow information XML data

IF this variable is set to TRUE then each parser/engine will no longer raise warning about unknown variables

If you set this variable within the script, and the call outcome is a Sale, then it stores the value in rHistory_Detail, rHistory_ISummary and sUserActivityReporting

This variable holds the name of the screen currently shown in the main script flow – allowing it to be accessed for pop-ups

This tile allows you to display, or play, media files to the user by embedding the windows media player onto a tile.

See Media Tile

This tile allows you to display a custom control inside a tile.

See Generic Control Tile

We have increased the functionality of its fulfilment capabilities, by allowing the agent to produce letters and emails, based on templates that are controlled from within the product.

Templates can now be created within the Infinity suite using a rich Word like editor, which can be merged during the script with the current customer data to produce a tailored letter, or email. See Fulfilment Templates

The templates can either be produced by agents via the workflows, or as part of the Fulfilment Service as an automated task. See Automated Templates