KnowledgeBase

The Knowledgebase module allows you create a searchable repository of information which can be organised into logical groups and used by Infinity agents to provide on-call answers about a topic relevant to the project they are working on. Multiple knowledgebases of articles with change control, tracking of usage, etc. can be built. These knowledgebases (KBs) by default are stored in the main Infinity database. It is also possible to create a ‘standalone’ KB on a different SQL server, if necessary.

The Infinity Knowledgebase can either be accessed via:

• The menu:

  

• A script through the Generic Control of the Screen Editor in the Workflow Designer.

Use a Knowledgebase in a script Add a Generic Control in the screen editor Right-click the control and select Properties Go to 'Generic Control' tab Select Infinity Knowledgebase Viewer in the Select Generic Control drop-down list Define the Knowledgebase Parameters that appear in the Inputs section Click the icon.

An example of using the Knowledgebase in a Workflow Designer script appears in the following screenshots: