Permissions
You can define which permissions are available to each Access Level on this screen. For example, Agents could be given access to the KnowledgeBase module, if required.
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Tip: If you don’t want to extend the entire Access Level and would rather give individual users extra permissions instead through the Manage Users control module. |
To access the permissions, select the following menu options:
The screen appears in a new tab:
Configuration
A list with the permission groups is shown on the left hand side. Select any of them displays the individual Permissions for the chosen Permission Group on the top-right.
Next to each permission's description there is a checkbox for each individual Access Level. The toolbar on the right panel allows you to add a new permission or modify an existing one.
Toolbar actions
| Icon | Description |
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Add a new permission.
Provide the following information:
Important: If you don't use the category prefix before the code you will get an error.
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Modify permission. Check the boxes of Access Levels that wish this permission to be a part of or uncheck the ones you want the permission to be removed from. |
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Saves your permission changes |
Category: You can only add new permissions to the CUSTOM or CUSTOMSCRIPTRUNNER categories. The other category permissions contain pre-defined console (menu-based) permissions.The following tabs are available at the bottom:
- 'Menu Items' tab: It displays the menu hierarchy for the selected permissions group.
- 'Users' tab: It displays the list of users who have the permissions assigned to them directly through the Manage Users screen rather than via an access level or role.
Permission Categories
The following permission categories exist (in alphabetical order):